Refund policy

Returns & Exchanges

At Navy & Co, each garment is designed with care and crafted to be cherished. However, if you’re not completely in love with your purchase, you're welcome to return any full-priced garment for a full refund.

To qualify for a return:

The item must be sent back within 14 days of receiving it (30 days for international orders).
It must be unworn, unwashed, and unaltered.
All original tags and protective packaging must be intact.
Please notify us in advance of your return via email at hello@navyco.com.

Please ensure your item is safely repackaged before sending.

Kindly note: Return shipping costs are not covered by Navy & Co. These are at your own expense. If you are exchanging an item, we’ll happily cover the shipping cost to send the replacement to you.

Items marked as FINAL SALE are not eligible for a refund or exchange.

Faulty or Damaged Items

We take pride in the quality of every garment. If your item isn’t in perfect condition, we want to make it right. Let us help reduce landfill and fix it — if the item can’t be repaired, we’ll exchange or refund it.

Please contact us at hello@navyco.com. Our team will aim to respond within 5 business days and work with you to find a resolution.

Where to Send Your Return

For all returns and exchanges, please send your parcel to:

Navy & Co Online Returns
Unit 1004 / 22 Nelson Street
Auckland 1010
New Zealand

Important Notes

Sale prices are only valid at the time of purchase and cannot be applied retrospectively.
If the fit isn’t quite right, we’re happy to exchange your item for another size. If your preferred size isn’t available, we’ll issue a full refund.
To help you get the right fit first time, please refer to our Size Guide. If you're unsure, our team is here to help via hello@navyco.com.

International Returns

We understand international shipping may take longer. Please ensure your return reaches us within 30 days of receiving your order.

All the same return conditions apply (unworn, unwashed, tags attached).
Return shipping is at your cost.
We do not refund customs or duties.
For exchanges, we’ll cover the cost of sending the new garment to you.

For assistance with return options, contact: hello@navyco.com

How to Return an Item – Quick Steps

Fill in the returns form included with your order so we know how to help.
Repackage your item carefully and include the proof of purchase and returns form.
Clearly write your name and return address on the outside of the parcel.
For international returns, please contact us for return instructions.