FAQs

If you can’t find the answer you’re looking for in our FAQ section, our Customer Care Team are here to help. Customer care is available 9:30am - 5.00pm, Monday to Friday, excluding Bank / NZ Holidays.

By Email: Send us your query using our handy contact form 

Creating an online account only takes a couple of minutes, and once you have your account you can:

• Checkout much faster
• Update your saved contact and shipping address
• View your order history

If you already have an account you can click look for the Account Icon which is visible on the top right of your screen on desktop and tablet devices.

Changing your password will take just a couple of minutes, it's easy, look for the Account Icon which is visible on the top right of your screen on desktop and tablet devices. Once there, click 'forgot password' and enter the email address associated with your account in the form, click submit and you will get a link to reset your password sent to this email address.

Click the link in your email and enter your new password.

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For any orders shipped outside New Zealand customers may also have to pay import duty or other taxes, fees incurred. Navy & Co does not cover any import duty or other taxes, fees incurred for International Orders.

If your order has not been processed & dispatched we are able to cancel your order and you will receive a full refund. 

However if you order has been processed & dispatched we are unable to cancel your order. You would be able to return all unworn items in their original packaging following our standard returns process for a refund.

View our returns information

We start to process your order straight away and as a because of this we cannot make any changes your current order after it has been placed. If you do wish to change your mind you may return any items by following our returns process. 

Unfortunatley we're unable to take phone orders, the fastest way to complete your order is to shop online with us.

If you have any questions about ordering you can always contact us via our handy from, and our customer service team will be happy to help!

Once your refund or cancellation has been processed, we send an email notification to you which lets you know to expect your refund.

Yes, we will happily offer you a replacement for an item which is faulty. If the item is no longer in stock we may offer you a refund on any faulty items.

If the item you would like to purchase is out of stock you can sign up to our newsletter - we send out re-stocked notifications

We know how disappointing it is to find something you like and not be able to get it! We aim to restock your favourites as quickly as we can.

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You can find this information for every product under the 'Care & Fabric' section on the product listing page. This section contains the fabric and care instructions.

Return and refund process will be completed in 3-5 working days from when your parcel has been received. We'll send you an email confirmation to notify you of your refund.